Introduction

At Mayan Luxury Transfers, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, the measures we take to protect it, and your rights regarding your data.

Who we are

We are Mayan Luxury Transfers, a company providing safe, reliable, and personalized tourist transportation services throughout Mexico. Our website address is: https://mayanluxurytransfers.com


What information do we collect?

We collect personal information from you when you interact with our website or services, including:

  • Name, email address, phone number, and other contact information

  • Billing information (e.g., credit card details for transactions)

  • Information you provide when booking services, filling out forms, or contacting us

  • Comments and feedback

  • IP address, browser type, and device information

  • Cookies and usage data from your interactions with our site

We may also receive anonymized data through third-party integrations, such as analytics tools or spam detection services.


How do we use your information?

The data we collect may be used in the following ways:

  • To provide and manage our transportation services

  • To process payments and send booking confirmations

  • To personalize your experience on our site

  • To improve our website functionality and customer service

  • To send important updates, service-related messages, and promotional communications (only with your consent)

  • To detect and prevent fraudulent or unauthorized activity


How do we protect your data?

We implement a range of security measures to maintain the safety of your personal information, including:

  • SSL (Secure Socket Layer) encryption for sensitive data transmission

  • Restricted access to stored payment and personal data

  • Routine monitoring for vulnerabilities and cyber threats

Payment details are processed securely through trusted third-party providers. We do not store credit card numbers on our servers after a transaction is complete.


Cookies and tracking technologies

We use cookies to:

  • Store user preferences and settings

  • Facilitate the login process and maintain session state

  • Track usage data to help improve the website

  • Remember form input to streamline future interactions

You can choose to disable cookies through your browser settings, though this may affect certain functionalities of our site.


Embedded content and third-party services

Pages on this site may include embedded content (e.g., videos, images, articles) from external websites. These third-party sites may:

  • Collect data about your interaction with their content

  • Use cookies or other tracking mechanisms

  • Monitor behavior if you are logged into their platform

We are not responsible for the privacy practices or content of third-party services.


How long we retain your data

  • Comments and associated metadata are retained indefinitely for continuity and moderation purposes

  • User accounts, if created, allow users to view, edit, or delete their personal information at any time

  • Data related to transactions may be stored as required by law (e.g., tax or audit obligations)


Your rights over your data

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing or promotional emails

  • Request data portability (a copy of your data in a commonly used format)

To make a request, contact us via our website or support channels.


Who we share your data with

We do not sell or trade your personally identifiable information. Data may be shared only with:

  • Trusted service providers (e.g., payment processors, analytics platforms) under confidentiality agreements

  • Law enforcement or government authorities, when required by applicable law

  • Spam detection services to protect our site from malicious activity


Data sent outside the site

Visitor comments may be checked through automated spam detection services such as Akismet or others.


Children’s privacy

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from users under the age of 13. Our services are intended for users aged 13 and older.


Privacy Protection Act 

To have a good privacy protection, we:

  • Include a link to this Privacy Policy on our homepage

  • Allow users to visit our site anonymously

  • Honor Do Not Track (DNT) browser signals

  • Provide users with the ability to review and request changes to their personal data


Changes to this privacy policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date. Continued use of the site after updates constitutes acceptance of the new terms.

Last updated: 28-04-2025


Contacting us

If you have any questions regarding this Privacy Policy or your personal data, you may contact us via our website or email.